Try to give every client a special experience. Make sure they remember your face and name. Benefit from the inevitable referrals and five-star reviews from these tips. Read five ways to go above and beyond when cleaning for a client.

Photos

Take before and after photos if you want to go above and beyond for your client. Sometimes, clients can’t get to their space for awhile after you clean. If you are capable, take a before photo of the space and an after photo. Allow them to see how clean their space is right after you leave. Download a free, easy to us app on your phone and put these photos side by side. Canva is a great app to use for this. Your photos and graphics will look professional.

Notes

Leave a meaningful note behind in the home or establishment. When people can put a name with a face, or name with a service, they will appreciate your work even more. They will feel like they know you and are closer to you, even if you haven’t met. This kind of personal touch can leave you with repeat customers and good referrals.

Treats

If you want to wow a customer, leave a chocolate or other treat on their counter with a thank you note. This will be an unexpected treat that adds yet another personal touch. Chocolates or cookies are a cheap way to go above and beyond!

Discounts

Do you have regular customers that have diligently paid the same prices over time? Consider offering them one-time discounts around holidays or special occasions. Of course, if you do this too much, they will begin to expect it. To avoid this, make professional graphic handouts that you can hand to them in person. Make sure it’s clear what special occasional has created the discounted price. If you want an example, your local carpet cleaning supply store may have handouts and pamphlets that you can pick up to inspire your coupon designs.

Ensure every client has a top-notch experience from your cleaning services. Follow these four ways to go above and beyond when cleaning for a client. Find joy in your business as it grows and flourishes, and find even more joy in excellent customer satisfaction!